Shipping and Returns

Returns Policy

You may return most new, unused items in undamaged original packaging within 5 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  If you've simply changed your mind, the return shipping costs will be your responsibility. There may be a restocking fee charged as well.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund sooner. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes the bank to process the refund request.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

We want you to be completely satisfied with our service, even if you are returning one of our fabulous products for a refund.

Shipping

We can ship to virtually any address in Australia and New Zealand. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping option you choose, shipping date estimates may appear on the shipping quotes page.

If you have any specific questions about our return policy or shipping please email us at support@gogobabyz.com.au and we'll get right back to you!